Membership terms

1. Who we are

Conn Cann Club is a membership program operated by [[LEGAL_ENTITY_NAME]] (“the Club”, “we”, “us”) for customers of the Hi! People stores in Derby and Hartford, Connecticut, which are licensed retailers (Derby: [[LICENSE_DERBY]]; Hartford: [[LICENSE_HARTFORD]]). By creating an account or paying for a membership you agree to these terms.

2. Eligibility

• You must be 21 years of age or older and provide an accurate date of birth at signup.
• Valid government-issued photo identification is required at every store visit and before any benefit is provided, regardless of membership status.
• Membership is personal to you and may not be shared, sold, or transferred.
• We may refuse, suspend, or end a membership if we cannot verify age or identity.

3. What membership is, and is not

Membership is a recurring subscription to Club access and benefits: the monthly gift box offer, early-access windows for new drops, member events, and the other benefits listed for your tier.

Membership is not a purchase of any product, does not prepay for any product, and does not guarantee that any product will be available. All purchases are made separately, in store, in person, subject to Connecticut purchase limits and the store's own policies.

4. Tiers and prices

• All-Access Membership: $24.99 per month.
• Basic Membership: $17.99 per month.

Prices may change with at least 30 days' notice by email before your next renewal. Benefits may be added, changed, or withdrawn; material reductions will also be notified at least 30 days before they take effect.

5. Billing and automatic renewal

• Your membership renews automatically every month until you cancel.
• You are charged in advance each month: All-Access Membership at $24.99, Basic Membership at $17.99.
• Payments are processed by Stripe. We never see or store your full card number. By checking the consent box at checkout you authorise these recurring charges.
• If a payment fails, benefits continue for a one-day grace period while you update your payment method, then pause until payment clears.

6. Cancellation and refunds

You can cancel online at any time from Dashboard → Billing → Open billing portal, in as few steps as signing up. Cancellation takes effect at the end of the period you have already paid for and your benefits remain available until then. Because membership delivers access continuously throughout each period, partial months are not refunded except where required by law. See the Billing & Cancellation Policy.

7. The monthly $1 gift box

• One gift box per member per month, picked up in store, $1 paid at the register at pickup. The box may contain more than one item and is subject to availability.
• Your monthly gift box is $1, paid at the register when you pick it up.
• ID is checked at pickup. The box is subject to availability and to state purchase limits.
• The contents are chosen by the store and are not exchangeable or redeemable for cash.
• Unclaimed boxes do not carry over to the next month.

8. Other benefits

• Event seats are limited and allocated in the order RSVPs are received, subject to tier. All-Access Membership members receive priority booking.
• Raffle entries for concerts and partner events are governed by the Promotions & Raffle Terms. [[PENDING_COUNSEL]]
• Birthday gifts and referral rewards are described in your member dashboard; their contents and conditions are [[PENDING_COUNSEL]].
• Private previews and secret sessions are [[PENDING_COUNSEL]].

9. Conduct and termination

We may suspend or terminate a membership for misuse of benefits, sharing a membership, abusive conduct toward staff or other members, fraud, chargeback abuse, or any violation of law or these terms. Where we terminate without cause, we will refund the unused portion of the current period.

10. Limitation of liability

To the fullest extent permitted by law, the Club's total liability to you for any claim arising from your membership is limited to the membership fees you paid in the three months before the claim arose. We are not liable for indirect or consequential loss, or for the acts of independent partners who run concerts or other third-party events.

11. Changes to these terms

We may update these terms. Material changes take effect no sooner than 30 days after we post them and notify members by email. Continuing your membership after that date means you accept the updated terms.

12. Governing law

[[GOVERNING_LAW]]

13. Contact

[[LEGAL_ENTITY_NAME]], [[MAILING_ADDRESS]]. Email [[CONTACT_EMAIL]].