Good to know
Questions, answered plainly.
- What am I actually buying?
- Access to the club. Every month we put together a $1 gift box just for members, picked up in store. You also get early access to new drops, referral rewards, and a birthday gift. Membership is a subscription to club access and benefits — it is not a purchase of any product, and it does not guarantee that any particular item is in stock.
- How does the $1 gift box work?
- One gift box per member per month, picked up in store, $1 paid at the register at pickup. The box may contain more than one item and is subject to availability. Your monthly gift box is $1, paid at the register when you pick it up.
- How much is it?
- All-Access Membership is $24.99 a month and Basic Membership is $17.99 a month. No signup fee, no annual commitment.
- What does All-Access Membership add?
- A bigger monthly gift box and the earliest access to new drops, plus express check-in, private previews and secret sessions, 1:1 staff consults, priority booking for game nights and community events, and automatic entry into raffles for concerts and partner events.
- Can I cancel whenever?
- Yes. One button in your billing portal. Your benefits stay on through the end of the period you have already paid for, and you will not be billed again.
- Do I have to be 21?
- Yes — 21 and older, no exceptions. We collect your date of birth at signup and staff check a valid government-issued ID at every location.
- How do I use my membership in store?
- Open your member dashboard and hand your phone to a Hi! People team member. They check that it says Active and that the name matches your ID, then tap Verify. A fresh code and a live timer appear on your screen, which is how our team knows it is real and not a screenshot. No scanner or POS connection is needed.
- What happens if a payment fails?
- Your account moves to a payment issue state and you keep your benefits for a one-day grace period while you update your card. After that, benefits pause until the payment clears. Nothing is lost — updating your card restores everything.
- Can I switch tiers?
- Any time, from the billing portal. Stripe prorates the difference automatically, so you are never double-charged for the overlap.
- Where can I use it?
- Both of our markets — Derby and Hartford. Your membership works the same at either one.
Still stuck?
Email [[CONTACT_EMAIL]] and a person at Conn Cann Club will get back to you. Read the membership terms for the fine print.
See the tiers